Pursuant to Article 52* of the Consumer Code, the Customer may exercise the right of withdrawal by sending written notice to ZIFER at the following address:; this must be done within 14 days of receipt of the purchased Products, specifying the order number, the product for which you intend to exercise your right of withdrawal, your billing information and an e-mail address at which you may be contacted. The withdrawal notice must specify the intention to withdraw from the purchase. Following the correct exercise of the right of withdrawal, the Customer will be contacted by the Customer service of ZIFER which will coordinate the return procedure and the handling of the refund. The refund will include the price paid for the sale and only the initial shipping costs charged.

Any additional or higher shipping costs required to return the Product shall be borne by the Customer, as well as any duties and costs relating to the storage of goods beyond the terms. Please also note that the right of withdrawal is understood to have been executed upon completion of the return and delivery of the product. The responsibility for returning the product lies with the Customer. The right of withdrawal shall be deemed to have been properly exercised if following conditions are fully met:

  • a notice is sent by e-mail to exercise the right of withdrawal within fourteen (14) days from the date on which the Customer received the products, containing all the required information;
  • the products must not have been used or damaged; We do not accept returns of used goods;
  • products must be returned in their original wrapping and in the packaging received by the Customer.

After ZIFER has received the return and checked that all requirements have been met, it will send an e-mail confirming the acceptance of the returned goods. The refund will be activated as soon as possible and, in any case, within 14 days of receipt of the consumer's decision to withdraw from the contract and/or return of the product. The Seller will make the refund referred to in the first paragraph using the same payment system chosen by the consumer. The Seller may withhold the refund until he/she has received the return of the product, or until the consumer has proved that he/she has returned the goods. The Customer is responsible for the return and shipping of the product, for any decrease in the product value resulting from its handling or for any tampering and/or misuse that causes damage to the item.

The return procedure is considered completed upon receipt by the Customer of the credit note, whose amount is equal to that of the purchase invoice, minus the costs of collecting the returned goods borne by the Customer and the receipt of the bank transfer relating to the return. In the event of currency conversion, the Seller and/or the Manufacturer are not liable for the difference between the value of the initial payment and the value of the corresponding refund; the risks associated with currency exchange and differences in value due to fluctuations in the exchange rate of the transaction, lie solely and exclusively with the Customer. Pursuant to Art. 59 Par. I let. c) of the Consumer Code, the right of withdrawal is excluded in relation to the supply of goods that are clearly customised or made to the Customer's specifications.

*For clarity, it should be noted that the aforementioned Article 52 of the Consumer Code, which allows the exercise of the right of withdrawal in the manner and within the terms described above, applies only to the assumption of contracts concluded by the consumer at a distance or negotiated outside the commercial premises (e.g., purchases of products through the online shop). It does not apply instead in the case of contracts concluded by the consumer at the commercial premises, meaning as such the contracts concluded by the same company headquarters, shops and fair/exhibition stands of the company.